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Sarrah Ortizo Montecillo
Description:
I am writing to express my interest in the Customer Service Representative position at your institution. With 5 years of extensive experience in customer service and technical support, I am confident in my ability to contribute positively to your team. Throughout my career, I have worked with both US and UK Telco accounts, providing support through various channels such as voice, email, and live chat. My approach to customer service is centered around maintaining a positive, empathetic, and professional attitude toward customers at all times. I believe that active listening and understanding customer needs are essential in providing effective solutions. As a Customer Service Representative, I have been responsible for responding promptly to customer inquiries and addressing their concerns promptly. I take pride in my ability to acknowledge and resolve customer complaints with efficiency and professionalism. My deep knowledge of products and services has enabled me to answer customer inquiries effectively, ensuring a smooth and satisfactory customer experience. I am skilled in accurately and efficiently processing orders, forms, applications, and requests. Moreover, I maintain meticulous records of customer interactions, transactions, comments, and complaints in a systematic manner to enhance the overall customer service process. Collaboration is crucial in delivering exceptional customer service, and I actively communicate and coordinate with colleagues and other departments as necessary. This ensures a seamless flow of information, leading to efficient and effective solutions for customers. Additionally, I take pride in offering feedback on the customer service process to continuously improve customer experience. If required, I am capable of managing a team of junior customer service representatives, supporting their growth, and ensuring cohesive teamwork. Above all, my primary focus has always been on ensuring customer satisfaction and providing professional customer support at all times. I take great pleasure in assisting customers and delivering solutions that leave a positive impact. Thank you for considering my application. I am excited about the opportunity to contribute my skills and experience to the institution as a part of your dedicated customer service team. I look forward to the possibility of discussing my qualifications further in an interview. Sincerely, Sarrah Ortizo Montecillo
Category:
Services
Posted:
April 18 on BarefootStudent
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