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Jose Anthony de Dios
Description:
Jose Anthony de DiosA highly talented, detail-oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I am experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skill set offers exceptional organizational/ administrative skills and ensures 100% customer satisfaction.San Fernando, Cebu, Philippines 6018 (+63) 966 143 XXXX XXXX@gmail.com EXPERIENCE AMBROSE MEDICAL TRADING, Philippines — Human Resource Assistant JANUARY 2022 - PRESENT Supports human resources processes by administering tests, scheduling appointments, conducting orientation, and maintaining records, payroll, and information JPMorgan CHASE & CO., Philippines — Financial Advisor JUNE 2019 - DECEMBER 2021 Provided outstanding customer service, data entry, and processed orders for multiple clients. Updated the company’s database with new customer information and managed data retrieval of current customers, accurately and in a timely fashion exceeding all customer service expectations. CONVERGYS, Philippines — Customer Service Specialist (Sprint) MAY 2007 - NOVEMBER 2011 Provided inbound support for client onboarding which increased customer referrals. Answering comprehensive product and service queries. Identifying and realizing client's needs to achieve satisfaction. Duties were updating records, billing, upgrading plans, sales, and other tier 1 responsibilities.EDUCATION UNIVERSITY OF CEBU, Philippines — A.B. Psychology JUNE 2000 - NOVEMBER 2003 Three years or equivalent education CORE PROFICIENCIES Customer Service Multiple Project Management Call Center Experience Office Management Business Development Relationship Building Community Relations Customer Loyalty Document Preparation AWARDS Certificate of Appreciation Lowest AHT (381.24%) during Development Center Certificate of Appreciation Best Microteam (CSAT 97.78%) during Development Center Constant Kudos Call Earner LANGUAGES English Filipino
Category:
Services
Posted:
May 2 on BarefootStudent
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