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Technical Support Representative
Description:
Job Title: Technical Support Representative Client Industry: Dental Software Practice Management System Location: Philippines (Remote) Shift and Schedul e : Monday through Saturday, with 5 working days. The hours are based on Australian time, and the shifts are either8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM. Position Overview RecruitGo is in search of a Technical Support Representative who will be working with our client based in Australia. Our client is a lender that focuses on dental software. Responsibilities include answering calls, educating customers about the platform, responding to email tickets, troubleshooting technical issues, and assisting with client onboarding. Tasks also involve software configuration, installation, integration, and gathering client feedback. Aside from your established skills and expertise, we are also looking for someone who is upbeat, analytical, detail-oriented, and possesses impeccable communication skills in both written and verbal using the English language . Responsibilities: Answer phone calls Educate and train customers on the company's platform Respond to email tickets via Zendesk HICAPS/Media bridge installation (training provided) Troubleshoot technical issues Bug reports and escalations Assist with client onboarding Client platform customization Knowledge base articles/content management Engaging in the company’s community culture Gather client feedback Doing configuration of software Working on various software Installing/integration Qualifications: Level 2 technical support experience ideally 2-5 years of experience Excellent written and fluent verbal English communication skills Excellent spelling and grammar Exceptional problem-solving skills Strong empathy for the customer and desire to help people Strong work ethic and a high attention to detail Able to work with minimum supervision A college degree in any relevant course is a plus Technology Requirements: A dedicated quiet workspace at home or a co-working space Good internet connection (minimum 20MBPS) and mobile data backup A desktop or laptop computer (3rd generation or higher) with at least i3 or equivalent processor at least 8 GB RAM and Windows 10 and above or MAX OSX operating system A headset with an extended microphone, a noise-canceling headset is a must Uninterrupted power supply up to 4 hours back-up Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. PH Government Mandated Benefits Compensation: Php28,000-Php35,000 Diverse Challenges : Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration : Join forces with a supportive team, where your insights and contributions are valued. Inclusivity : Be part of an inclusive and diverse workplace that values your contributions. Powered by JazzHR
Company:
Recruitgo
Posted:
March 12 on The Resumator
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