This listing was posted on The Resumator.
Event Management Analyst (NOC Support)
Location:
Clark Global City
Description:
About About Us: Thrive Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security,Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Managed Service offerings. In this role, the ideal candidate will be responsible for leading Thrive’s technical field support services across all regions, by providing excellent customer service and resolving all technical issues generated by on of Thrives integrated monitoring systems. As an event management analyst, you should have a solid technical background combined with customer service expertise and a problem-solving attitude. Ultimately, this position should be able to ensure high quality technical support and continue to increase client satisfaction. This is a full-time position in our Clark office in the Philippines. All applicants should be living in, or be willing to relocate to, that area and are expected to work out of the office on a daily basis. The standard hours for this shift 3 - 12 hour days and an every other Saturday rotation Essential Duties and Responsibilities: Rapid response and initial triage of events generated from one of Thrive’s monitoring platforms. Performance reporting through analysis of data as it relates to the device/event generated to identify trends which could lead to possible problems. Assessment of event impact related to business criticality. Clear communication to all necessary internal and external parties throughout event triage ensuring updates are being provided regularly. Continually follow best practices through the entire technical support process Escalation to event management engineer post triage for continued troubleshooting and resolution. Ability to adjust priorities and balance responsibilities in a fast-paced environment. Client support and communication both inbound and outbound via phone, email, chat and another approved Thrive communication methods. Available to work outside of standard hours when necessary or as part of on call rotation if applicable. Other duties as required. Qualifi Qualifications: Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. 1 - 3 years of call center or managed services experience preferred. Technical subject matter expert on MSP products as they relate to Thrive’s service catalog. Strong written and verbal communication skills. Attention to detail and focus on adherence to SOP’s and Powered by JazzHR
Company:
Thrive Networks
Posted:
January 2 on The Resumator
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