This listing was posted on Jobvertise.
Customer Success Manager
Location:
Makati
Description:
JOB DESCRIPTION: &* Overall responsibility of perfect implementation of all client payroll rules.&* Stay updated on changing DOLE rules and updating the software accordingly.&* Motivate the team to ensure client satisfaction and employee satisfaction.&* Runs payroll for clients.&* Develop Excel back-ups for calculation.&* Automate payroll on the HCMS for all current clients.&* Handles existing and new clients data migration.&* Obtain understanding of client payroll rules and policies during implementation.&* Calibrate with the client on how each rule and policy is to be applied using historical payrollcalculation by the client.&* Highlight any discrepancies in historical calculation to the client.&* Confirm the client rules can be deployed in the software.&* Highlight any customization request by the client.&* Cross check automated payroll with Excel calculations.&* Obtain client sign off on all payroll calculations and reports during implementation.&* Ensure successful On-boarding and Implementation of our Human Capital ManagementSoftware (HCMS) for all Clients.&* Be a Product Champion and train your team members on our HCMS.&* Train team members on soft skills required to interact within the organization and clients.&* Oversee the demos to prospective clients.&* Evaluate and analyze clients needs.&* Enhance client training and encourage them to upgrade their product, if needed.&* Promotes client loyalty.&* Work with other teams internally and at clients end to ensure roadblocks are getting resolved.&* Define the project plan for each implementation and ensure all timelines are met.&* Escalate when required to ensure no timelines are missed.&* Interact with clients including site visits for implementation and maintain a good rapport.&* Ensure timely resolution of all client concerns post implementation.&* Provide regular updates on the implementation to the leadership team internally, to the clientand bank partners.&* Inspire and motivate the department as to promote a positive and productive work atmosphere.&* Such other duties as may be designated or assigned by the Company as may be made known toyou. QUALIFICATIONS: &* At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a ServiceCompany leading at least 5-10 Implementation Analyst&* At least 2-5 years experience in software implementation&* At least 2-5 years experience in calculating payroll for multiple clients&* Knowledge of updated DOLE rules&* Advance MS Excel Skills&* Willing to travel for business trips to meet clients&* Strong analytical and planning skills&* Good communication and presentation skill SALARY : 40k - 60k
Posted:
April 8 on Jobvertise
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