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Philippines Customer Service Agents
Location:
Bacolod
Description:
NOTE: When applying please enter "00000" in the zip code field OVERVIEW We're looking for a Customer Service oriented person with excellent interpersonal and communication skills, Schedule Flexibility, Advanced English level (written and spoken).Our Customer Service Representatives are organized and proactive, always willing to provide world class assistance to our clients in English or Spanish, solving doubts and providing accurate information about services and products. We exceed our customer's expectations on every contact since Focus is a training oriented company that believes in developing our employees skills constantly and accordingly to adapt to any product or content update. JOB DESCRIPTION A Customer Service Representative or Customer Service Agent helps customers with their questions and addresses issues regarding products or services over the phone, chat or email. They are responsible for providing support from start to finish to resolve customer inquiries or concerns. They're in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. They must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions needed. Responsibilities : Processing credit applications Handling product returns Assisting customers with warehouse errors/ shipping issues Tracking packages Answering high call/email volumes Processing credit card and payments Sending customers their invoices / statements And any other departmental tasks as assigned Required qualifications: Attention to detail Excellent written and oral communication skills Friendly and enthusiastic personality Strong time-management skills Must be a self-starter Digitally savvy Experience working in customer service role Advanced problem-solving skills with the ability to think creatively to resolve difficult situations Candidate should be organized and know how to manage their time wisely Needs to be able to successfully complete all tasks while promptly answering inbound calls BENEFITS (for Travel and Financial Campaigns) Sign-On Bonus 25k Referral Bonus 20k Night Differential Rate Food & Transportation Allowance 13th Month 1 Sack of rice every other month HMO Package Tech Premium Customer Service Premium Tuition Fee Reimbursements Perfect Attendance Bonus Campaign Rewards and Incentives Monthly Performance Incentives Health and Fitness Allowance Tenure / Loyalty Award Eye Glass Reimbursement Other Bonuses: Tier 1 and Tier 2 CampaignsSign-On Bonus 15kReferral Bonus 10k Tier 3 CampaignsSign-On Bonus 20kReferral Bonus 15k *Terms and Conditions Apply
Company:
Focus Services
Posted:
July 1 on ApplicantPRO
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