This listing was posted on Continuum Global Solutions.
Manager, Talent Acquisition - Onsite Cebu
Location:
Cebu
Description:
Position Location: This position will require you to work onsite located at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines. At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. The Recruiting Manager plays a vital role in coaching and supporting their recruiters to meet the high volume of candidates that Continuum hires and trains each year. The Recruiting Manager will be the expert in hiring trends based on recruiter performance to meet targeted goals consistently and ensure that the recruiters receive regular communication on new strategies we implement to succeed in this competitive market. Reporting to the Director of Talent Acquisition, and in partnership with the global recruiting team, you will be responsible for continuous process improvement to deliver a speedy and positive candidate application, interview with their recruiter, overall hiring experience, and attrition. This key position requires strong data gathering, analysis, and reporting skills, the ability to pivot quickly as business needs change, tenacity to work under pressure and scrutiny, impeccable problem-solving skills, communication and collaboration skills, and patience to help less technically savvy team members learn and grow. As Continuum continues to grow and win new business, it is extremely important to understand and improve our automation in the hiring process without compromising the candidate’s experience. Duties and Responsibilities Execute recruitment strategies to meet client hiring demands of high-quality applicants for high-volume Customer Service Representatives, both for brick & mortar omni-channel contact centers preferably in Cebu Create and support strategies that will align to hiring best fit for all call center roles goals Understand client needs to identify where to source the potential candidates and use recruitment tools effectively to make the right hiring decision Coach team members effectiveness and productivity to maintaining quality hires standards that will lead to a decrease is attrition Actively monitor candidate pipeline to ensure hiring is on track for large hiring plans and when we gain new business Identify gaps and process improvement to optimize SAP applicant tracking system in collaboration with recruiting senior leaders, recruitment marketing, business, and technology teams Partner with Operations from across the business and marketing colleagues to drive candidate engagement and recruitment Work cross-functionally with departments to develop strategies that will secure each stakeholders goals Communicate regularly with Operations and Workforce Management to get a clear view of company’s hiring needs and organizational goals Develop business strategies by acquiring competitive market information and consult with hiring managers and leadership teams to present different ideas. Communicate with key stakeholders on areas of opportunity, successes, and gaps in the process Maintain 100% compliance with all regulations and laws Perform other related duties as assigned Requirements and Qualifications 4+ years of leadership experience within Talent Acquisition, managing a team of full life cycle recruiters, specifically with an understanding of high-volume recruitment processes and candidate selection methods is ideal ATS experience – preferably SAP SuccessFactors Business Process Outsourcing (BPO) company/call center experience desired Bachelor’s degree in Human Resources, Business Management, or related field Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Ability to work in a fast-paced, demanding, and dynamic environment while efficiently managing people, multiple responsibilities, and projects simultaneously Efficient time management Excellent communications and interpersonal skills Position is a work onsite position Must be willing to balance and work shifting schedules from mid-shift and night shift BENEFITS & PERKS: Competitive base salary Paid Training HMO Coverage Paid vacation, sick leave, and holiday time off Great work environment with state-of-the-art facilities Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) . Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to XXXX@continuumgbl.com .
Company:
Continuum Global Solutions
Posted:
June 22 on Continuum Global Solutions
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