This listing was posted on Jobvertise.
e-Commerce Customer Service
Location:
Pasig City
Description:
Maintain website content (banners, links, navigation and presentation) daily/weekly.Manage and review merchandise presentation on site to ensure the categorization, imagery, copy, pricing and promotional tags are accurate and meet internal guidelines.Ensure the Homepage and landing pages are updated with new content provided by Marketing in line with the calendar and any ad hoc updates.Maintain the product catalogue and deployment of new categories on-siteUpdate and maintain the Zendesk help centre including Brand policiesUpdate and maintain the client's FAQs in footerConstant QA auditing of the client's website to ensure the navigation, content, links, and overall User experience of the highest level and error-freeDevelop e-commerce analysis for products, categories, brands and precincts driving sales for the businessSupport the Onboarding Specialist in ensuring product mapping is executed efficiently and in the merchandised in the relevant product categories to deliver accurate and relevant search and navigation for site visitorsProduct/Category reporting on a weekly and monthly basis providing insights into what is working well and other potential opportunitiesProvide the e-commerce team with insights and relevant data on customer journey trends and behaviors.Coordinate with Customer Service Coordinator, E-Commerce team & Category Management team to ensure on-site brand policies are up to dateAssist Customer Service with resolution of order enquiries/cancellationsSupport Customer Service with problem-solving enquiries to find a resolution that benefits the customer, the Seller and the business QualificationsPrevious retail experienceMinimum 2-3 years e-commerce platform experiencePreferably fashion retail or wholesale backgroundEffective written and verbal communication skillsCan-do attitude, hands-on and responsiveAble to prioritize and meet deadlinesWork independently and as part of teamHighly self-driven with the initiative to be hands-on to support a wider teamAnalytical skills experience with Google Analytics (or similar)
Posted:
June 26 on Jobvertise
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