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Account Manager - Bilingual (Japanese/English) - Philippines
Location:
Makati
Description:
Job Overview: As a Accounts Manager - Bilingual (Japanese/English), you will build trusted relationships with SMB and Mid-Market customers, aligning our solutions with their business strategies. You will manage the customer lifecycle from implementation to ongoing training, ensuring seamless transitions and proactive usage monitoring. Collaborating with sales, data services, and support teams, you will drive best practices, enhance customer service, and identify opportunities for retention and expansion. Your role includes advocating for customer needs, promptly responding to inquiries, guiding users on our platforms, and staying updated on product improvements. Work Schedule: GraveyardRate in USD: $17 - $19 (Per Hour)Salary in PHP: 900 - 1,000 (Per Hour) Responsibilities: Develop a trusted advisor relationship with SMB & Mid Market customers, ensuring all activities are closely aligned with the client’s business use-case and business strategy. Plan, conduct and follow up on initial customer implementation, onboarding and ongoing trainings, adoption of new users at new and existing brand clients. Work closely with sales, data services and support teams to ensure a seamless transition from sales to implementation to ongoing support. Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the client's investment. Develop a relationship with brand customers, proactively monitoring usage and creating training and adoption plans that align with the client’s business case and business strategy and with client's mission. Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance. Strategize and identify how the team can drive retention, increase renewal contracts, and/or pursue expansion opportunities within existing relationships. Strategically expand our revenue in accounts through cross-sell and up-sell. Be an advocate for Japanese client feature requests and work cross-functionally with our Product, QA and Product Support teams. Respond to a high volume of customer-submitted email requests and phone calls in a prompt manner. Guide brand and retail customers through website and mobile app usage. Stay up to date on new product features and improvements. Requirements: Fluency (written and spoken) in the following languages is required: Japanese and English University degree 3+ years of experience in account management, training and/or education required 2+ years of relevant work experience in SaaS, Tech, Account Management or Strategy Consulting preferred Excellent presentation, written, and oral communication skills Experience collaborating with cross-functional teams a plus Strong negotiation and sales skills that include upselling and cross-selling conversations Excellent time management skills Benefits: Work from home Access to diverse projects Opportunities for professional growth Collaboration with diverse teams No commute time No dress code (unless there’s a meeting!) Eco-friendly work lifestyle Exposure to a multicultural team Potential for long-term engagement Improved work-life balance About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs pootal at jobs.1840andco.com . Powered by JazzHR
Company:
1840 & Company
Posted:
July 4 on The Resumator
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