This listing was posted on The Resumator.
Customer Support Specialist (REMOTE - Work From Home)
Description:
hello assist is looking for a Customer Support Specialist (REMOTE - WFH) who will play a critical role in supporting our customers and ensuring smooth and efficient customer service operations. This Customer Support Specialist position requires a detail-oriented and empathetic professional with experience in customer service, communication, and problem-solving. The ideal candidate will have a strong ability to manage various tasks, provide timely support, and create systems that facilitate efficient operations across the company. We're a small, fast-growing startup on the lookout for versatile team members ready to dive into new skills like fine-tuning processes and crafting business policies. You'll be a key player in our core team, driving processes and development. Success here means thriving under pressure and nailing the details. With high expectations and minimal hand-holding, you'll need to be a pro at figuring things out on your own. As they say, startups aren’t for everyone—they’re the wild west of the business world. Think you're a resourceful go-getter? We want you on our team! Important: Please note that this is a passive hiring process, and the role will involve client-facing responsibilities to support the clients of hello assist. What We Offer: Competitive Salary: PHP 25,000 - 40,000/month, based on your experience Remote Work: Enjoy the flexibility of working from home Paid Time Off: Paid leaves and holidays to recharge and relax Health Benefits: Enroll insurance plans from the HMOs of your choice Growth Opportunities: Training programs to boost your skills Mentorship: Access to mentor programs for career development Rewards: Milestone recognition and bonus programs Performance Bonuses: Earn extra for your outstanding work Results We Expect: Daily logs on inquiries, technical concerns, issue resolution, order processing reports, and customer data updates Weekly summary reports on general updates, issue resolution reports, return and refund reports, ad hoc task reports Monthly audits and updates on product information, customer satisfaction reports, and data accuracy reports Reports on any special or ad hoc tasks requested by the client, including task descriptions, progress, and outcomes Updates on project-based tasks or initiatives, including milestones achieved and any issues encountered, as needed Your Responsibilities: Manage and organize daily customer support tasks, including handling inquiries via email, phone, and chat Provide timely support to customers with various issues and concerns Perform accurate data entry and maintain customer information across different systems Communicate regularly with the team to ensure smooth operations and provide updates Proactively identify and resolve customer service issues Develop and maintain organizational systems to improve efficiency Assist with special projects and other tasks as needed Continuously seek opportunities to improve customer service processes and tools Minimum Requirements: 3-5 years of experience in customer support or a similar role Strong communication skills, with the ability to present information clearly and effectively Excellent organizational and time management skills Detail-oriented with strong problem-solving abilities Ability to work independently with minimal supervision Experience working on a Graveyard Shift Experience taking little direction and figuring things out on their own Preferred Skills: Experience in the Outsourcing industry or any relevant industries Experience in supporting Startups Proficiency with customer support tools and software such as Zendesk, Freshdesk, or similar applications (great to have, but not required) The helloassist Values Adaptability We lead with empathy and take care of one another. The ability to change and adjust one’s behavior or strategy based on the shifting demands of the organization, market, or general circumstances. Being proactive and resourceful in new environments with the capacity to bounce back from setbacks. Client-Centric Our goal is to make it easier for our clients to see success in less time and with less effort and sacrifice. We don’t have to “acquire” clients; our clients do that for us. “Client-centricity isn’t about focusing on the client to the exclusion of everything else; it’s about considering the client in every decision you make.” -Anonymous Simplification And Systemization We work to identify the root cause of issues and then create the simplest system to solve it once and for all. In a quest to get and be “more,” it’s very easy to add ”more,” but we prefer having and doing less to achieve “more”. “The more constraints one imposes, the more one frees one’s self.” -Igor Stravinsky Accountability To blame someone else is to admit you are powerless. We do what is asked and then some. If someone else messes up it was our fault for counting on them in the first place. Complaining and excuses will not be tolerated. “Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” -Pat Summitt Radical Transparency Transparency builds trust, trust builds teams, and teams build companies. Transparency sometimes means revealing your flaws, which only creates more trust, which only builds better companies. “If you are handling things well, radical transparency will make that clear, and if you are handling things badly, radical transparency will make that clear as well, so it helps to maintain high standards.” -Ray Dalio We Improve Daily Everyday is a chance to learn something new. Relentless and persistent, we pursue to improve and better ourselves with each day that passes. No matter how small, a win is a win and we will celebrate it. “Action leads to insight more often than insight leads to action.” -Unknown Adaptability The ability to change and adjust one’s behavior or strategy based on the shifting demands of the organization, market, or general circumstances. Being proactive and resourceful in new environments with the capacity to bounce back from setbacks. Powered by JazzHR
Company:
Helloassist
Posted:
July 4 on The Resumator
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