This listing was posted on The Resumator.
Sr Engagement Manager/Project Manager-ServiceNow
Location:
Manila
Description:
Thirdera is looking for highly skilled Senior Project Manager to join our team! Thirdera, a Cognizant company, (SNBG): Thirdera welcomes you to join one of the fastest growing companies and most innovative ServiceNow partners! Recognized as an Inc 5000 honoree and named a 2023 America’s IT Workflow Partner of the Year , In 2024, Thirdera is looking to bolster our rapidly growing global team with talented individuals who can help us create a better world through digital transformation and optimization of IT infrastructure. We’ve been breaking the status quo since our inception in 2021 – a principle that has driven our global expansion to the point where Thirdera, a Cognizant company, is now recognized as the #1 ServiceNow Authorized Training Partner, with the 2 nd largest certified ServiceNow professionals and 2 nd largest CMA and CTA population. By becoming an Eranaut, you’ll be immersed in a culture that supports your career and learning goals, embraces your individuality, and enables your success. Your adventure awaits! Your Mission: A Thirdera Engagement Manager is a customer focused leader accountable for the successful delivery of solutions that meet client business needs. Engagement managers will be motivated on building positive client relationships during projects though the assessing the client`s needs, identifying customer requirements, and developing cohesive projects that improve the business operations with more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. Our Engagement Managers are strong communicators who are comfortable working with different teams and have excellent organization skills. Customer Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong. Take the lead in main customer meetings ensuring all stakeholders gets involve, the agenda is successfully completed, and communication’s objectives are achieved. Ensure Customer have a clear understanding of our delivery methodology and all the tools in place for having visibility of project's status and progress. Prepare and timely send executive summary reports communicating the milestones achieved and an updated summary of project's plans, risks, action items, decisions, issues, and change orders. Guarantee that knowledge transfer processes’ objectives are clearly understood by the customer and coordinate along with the Trainer /BPC and Customer Project Manager, the execution of all training activities or tasks. Keep stakeholders involved according to their level of responsibility and their expectation ensuring they are consulted and informed. Ensure Customer formally recognize the completion of the project by ensuring all planned work has been done, all deliverables have been completed and all hand offs were executed. EM is responsible in reducing the engagement of the team in post- project activities that are not supported by a budget and any other misunderstanding that might affect the overall customer's satisfaction and perception about the completeness and quality of our work. Internal Facilitate the sales to delivery process by ensuring the Services team can understand customer's needs, their business and how the proposal of value fits into those expectations. Transform into an actionable plan all the deliverables, milestones, risks, assumptions, and success factors defined in the SOW. Work closely with Services team members to manage project schedules ensuring deliverables are achieved on time and in accordance with clients’ requirements. Ensure that all Services projects are executed within the framework of Thirdera Methodology. Engagement manager should be the main promoter of Thirdera service Services culture ensuring that all knowledge artifacts and tools are properly used, shared, and revised for future upgrades Work closely with Services team members and customer's team to early detect risks that can have an impact on project's plans and clearly document them in the Thirdera Instance ensuring a mitigation plan is defined Have a collaborative work with BPC/BA prior to warming and Workshop sessions to ensure that workshop's agenda and objectives are clearly defined, key stakeholders are involved and are prepared for executing a successful workshop Continually monitor and control the project scope, especially in some important milestones as: Kickoff, Workshops and UAT ensuring all changes are captured, evaluated, communicated, escalated (if applicable) and implemented (If applicable) Support BPC/Bas in the activities for reviewing/approving stories with process owners and effectively managing action items/ decisions that might arise during those sessions Work closely with Trainer/ BPC in ensuring knowledge transfer /training activities cover key aspects that can ensure customer will use/admin the tool correctly reducing future training issues and the overall satisfaction with the solution Keep Resource plans updated to the hours required per each project plan and give visibility of any upcoming time off or holiday Take the lead in the pre and post Go-live preparation activities by effectively coordinating communication with stakeholders and the service Services Team. EMs should extra-motivate the team for GO Live Milestone Ensure the project's learned lessons are documented and any corrective action is put in place. Who are we looking for? Graduated in Software engineer, Electrical engineer, Computer Science, or related experience. Professional Certification: ServiceNow Sysadmin Certification – Desired Scrum Master Certification – Desired General Consulting: 3-5 years Service Management: 3-5 years Project Management: 3+ years ServiceNow: 1-3 years preferred What's in it for you? We offer a fun, highly engaging and unique culture. You'll get the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations.You'll be empowered to work for top-of-the-line companies and amazing partners, while having fun at it! Salary Range Welcome to Pay for Performance! If you’re the right candidate for us we’ll make sure we make an offer that makes you happyPowered by JazzHR
Company:
Thirdera
Posted:
July 3 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.