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Level 2 Technical Support Engineer
Description:
Position Overview RecruitGo is in search of a Level 2 Technical Support who will be working with our client based in Australia. Our client is Australia's first truly cloud-based dental practice management software . Aside from your established skills and expertise, we are also looking for someone who has excellent written and fluent verbal English communication skills, exceptional problem-solving skills and is able to work with minimum supervision. Responsibilities · Answer phone calls.· Educate and train customers on the platform.· Respond to email tickets via Zendesk.· HICAPS / Media bridge installation (training provided).· Troubleshoot technical issues.· Bug reports and escalations.· Assist with client onboarding.· Client platform customization.· Knowledge base articles/content management.· Engaging in community.· Gather client feedback.· Doing configuration of software.· Working on various software.· Installing/integration software. Qualifications · Level 2 technical support experience with 4-5 years of experience · Excellent written and fluent verbal English communication skills· Excellent spelling and grammar· Exceptional problem-solving skills· Strong empathy for the customer and desire to help people· Strong work ethic and a high attention to detail· Able to work with minimum supervision· A college degree in any relevant course is a plus Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Salary Range: PHP 55,000 - PHP 65,000 monthly (depending on experience) Work Schedule: Monday through Saturday, with 5 working days either 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM Sydney, Australian time Work Setup: Work-from-home Diverse Challenges : Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration : Join forces with a supportive team, where your insights and contributions are valued. Inclusivity : Be part of an inclusive and diverse workplace that values your contributions. Powered by JazzHR
Company:
Recruitgo
Posted:
July 1 on The Resumator
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