This listing was posted on The Resumator.
Medical Equipment Services - Customer Support Specialist II
Location:
Metro Manila
Description:
Role Details Type of Support : Omnichannel (Email, chat, phone, social media) Position type : Full-time Work type and Location : Hybrid; Metro Manila Expected start date : ASAP About The Role Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various sectors including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay. You’ll Be... Clear work expectations and outlined labor distribution schedules Opportunity to grow and learn new skills Ability to shine under limited supervision Be an integral part of the team by providing world-class live or online support through excellent, friendly, positive customer service via phone or email/SMS channels. Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills by providing accurate information, troubleshooting problems, and ensuring customer satisfaction. Investigate and resolve customer complaints or concerns, collaborating with relevant internal teams to ensure timely resolution and customer satisfaction. Opportunity to provide feedback on customer requests, issues or pain points Ability to work independently and collaboratively Personal Reliability and Self-Management Develop of genuine passion for customer satisfaction and delivering exceptional customer service. What You Bring To The Table Flexibility to work on site and/or from home. Schedule flexibilty to work AM or PM shifts. Excellent (near-native) English (spoken and written) Empathy and patience to handle customer concerns and provide personalized support. Provide excellent, friendly and positive customer service via email, phone and text messaging Strong troubleshooting, reading comprehension and problem-solving skills to provide customers the help they need Track common pain points and feature requests customers express and share your insights regularly Savvy with web, computer and smartphones Background with supporting customer service for e-commerce companies Experience using CRMs (like ZenDesk) Experience using ticketing platforms (like Jira) Experience providing technical support (bug fixes, access, etc) Confidence using different channels of communication such as phones or SMS What We Provide Full-time with the potential for overtime if requested by Partner Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees Access to free posture-based fitness workouts from home Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why PartnerHero? PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bento box. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth. How We’re Different Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity. Read more about our Core Values and story here . PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here . PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .Powered by JazzHR
Company:
Partnerhero
Posted:
July 1 on The Resumator
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