This listing was posted on The Resumator.
Account Manager (for Design Agency)
Description:
ABOUT US Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate. ABOUT THE ROLE We’re looking for an Account Manager with exceptional communication and interpersonal skills to join one of the leading branding and design agencies in the US. You’ll be responsible for becoming a knowledge expert on the agency and its services, promptly handling all client inquiries and questions, ensuring that all deadlines are met, and developing materials to enhance client satisfaction. KEY RESPONSIBILITIES Act as the main point of contact for clients, which includes coordinating and taking the lead in meetings, corresponding with clients and internal teams, and taking detailed meeting minutes Provide accurate and helpful information about the agency and its services to address client questions and ensure client satisfaction Assist in the creation and maintenance of client-facing materials, documents, or briefs Ensure all deadlines, SLAs, and KPIs are being met at all times Respond promptly and professionally to resolve client inquiries or issues regarding their projects and/or other related matters Maintain a comprehensive record of all correspondences with clients Proactively identify root causes of issues and implement solutions or escalate issues as needed, ensuring timely resolution Perform ad hoc administrative, business operations, and special projects tasks as needed QUALIFICATIONS Bachelor’s degree in a relevant field 3+ years in an Account Manager role, preferably for a design/marketing agency Deep experience with project management tools like Asana, Trello, ClickUp, etc. Experience with Slack/Gmail/Microsoft Office is a must Professional fluency in English with excellent written, reading, and speaking skills Outstanding time management and attention to detail Permanent access to a laptop/desktop with reliable and fast Internet connection Ability to work in any US time zone, Monday to Friday (8 hours per day) Previous experience working the overnight/graveyard shift BENEFITS Competitive pay, always in US dollars Work remotely from the comfort of your home Health & wellness benefit Paid holidays and time off Performance and referral bonuses Global exposure to the world’s best companies Powered by JazzHR
Company:
Pomelo
Posted:
June 26 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.