This listing was posted on The Resumator.
Bilingual Japanese-English Community Operations Specialist (Philippines)
Location:
Taguig City
Description:
The client takes pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. They provide a truly open culture that encourages all to voice their thoughts. Job Overview: The role is the heart and soul of our #BuildWithHeart approach of the client. We work with customers, people earning money on the platform and partners at enormous scale. The role helps operationalize every new and existing product and idea that the client comes up with. Work Schedule: A willingness to work on different shifts, totaling 40 hours per week, with the possibility of working holidays, and even weekends at times, depends when the business needs you. Responsibilities: Communicate effectively and thoroughly in Japanese Business language and English conversational skills to assist and support their audience. Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone. Ensure low to medium complexity customer issues are resolved using procedures. Ensure high customer satisfaction and demonstrate empathy while solving customer concerns. Fluent in Japanese (Oral, Reading & Written). Preferred: Native Speaker, JLPT N1, N2 Certifications. Requirements: Work experience in high energy, productive environment Excellence in both written, and spoken Japanese and English Exceptional comprehension and writing skills for both Japanese and English High proficiency using computers (typing, quickly navigating between various tools) and software Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues Passion for creating support experiences that exceed users' expectations Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber A willingness to work on different shifts, totaling 40 hours per week, with the possibility of working holidays, and even weekends at times, depends when the business needs you. Willing to be moved from time to time to other projects and accounts or where the business needs them Flexible and adaptable to change About 1840 & Company: 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com Powered by JazzHR
Company:
1840 & Company
Posted:
June 26 on The Resumator
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