This listing was posted on The Resumator.
IT Sales
Description:
We want you, please walk through the job details and fill out the MMM Application Form to proceed: WHAT WE CAN OFFER: Great company culture! A lot of opportunity for growth and development! Monthly basic salary is between $1100 to $1200 per month Permanent Work-From-Home opportunity HMO and Dependent Coverage Paid US Holidays Paid Time Off Free HIPAA Certification Incentives e.g. performance incentives, referral bonuses, and attendance incentives RESPONSIBILITIES AND DUTIES ● IT CONSULTATIONS (MAIN FOCUS)○ Reviews Technical and security needs of incoming clients/leads.○ Coordinates with and assists the Placements Team with new, replacement, andadd-on accounts and their technical needs.○ Develops strong, ongoing relationships with leads and clients by providingsound suggestions and resolutions that are aligned with HIPAA.○ Conducts further research on unfamiliar tools and systems of new leads.○ Works with the rest of the IT team to identify and resolve any lead concerns orquestions.○ Attends and facilitates the VA onboarding, Client Setup, and Client Meet & Greettechnical setup. ● IT SUPPORT FOR VAS○ Conducts Systems Check and Set up tools for newly onboarded VAs○ Conducts bi-annual HIPAA systems and security checks for regular VAs○ Performs system sweep on all outgoing VAs and Support Staff.○ Coordinates with and assists the Placements Team regarding new, replacement,and add-on accounts regarding their technical needs.○ Conducts IT Discussions (Systems requirements, Systems Check and 2FA) withVAs in Bootcamp. ● IT SUPPORT FOR CLIENTS ○ IT Consultation■ Conducts and presents IT Consultations to new leads.■ Reviews Technical Needs of incoming clients/leads.■ Assists in Client Setup and Client Meet & Greet technical setup■ Develops solid and ongoing relationships with leads.○ Continuous Technical Support■ Systems check requests from clients.■ Speaks to Clients and VA to Quickly Get to the Root of the Problem■ Provides Timely & Accurate Customer Feedback (via Phone, Email orTeleconference)■ Talks to Clients and VAs Through a Series of Actions to Resolve aProblem■ Follows Up with Clients to Ensure the Problem is Resolved ● IT SUPPORT FOR SUPPORT STAFF○ Supports the Roll-Out of New Applications/ Systems for Support Team○ Coordinates with other team members and departments to optimize the saleseffort.○ Provides Support in the Form of Procedural Documentation○ Tests & Evaluates New Technologies○ Other Tasks as Assigned & Discussed with the Client & My Mountain MoverManagement○ Meets and/or exceeds set Department goals ● GENERAL TASKS:○ Maintains, updates, and closes help desk tickets and pending system checks inSalesforce to accurately reflect the status of all tasks.○ Monitors and responds to IT help desk requests (computer, browser, and VOIPissues, etc.); managing Multiple Cases at One Time.○ Diagnosing & Troubleshooting Technical Issues○ Addressing and/or resolving network Issues.○ Installing & Configuring Hardware & Software○ Performs ad hoc-related tasks as assigned Note: As an initial step in our hiring process, please fill out the MMM Application Form . Also, here's the link to our website as well for your reference: https://ph.mymountainmover.com/ Powered by JazzHR
Company:
MY Mountain Mover
Posted:
June 23 on The Resumator
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