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Customer Service Specialist Lead | Fixed Dayshift and RTO
Location:
Pasig City
Description:
ZigZag is looking for a Customer Service Specialist Team Lead to join our team! About our client Our client is one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest.They proudly celebrates diversity. They are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin or disability. Duties and Responsibilities Develop and implement customer service policies and procedures Monitor customer service representatives’ performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries in a timely and efficient manner Analyze customer service trends and recommend improvements Train and onboard new customer service representatives Monitor customer service representatives’ adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyze customer service reports Foster an environment of collaboration and teamwork among customer service representatives Requirements and Qualifications Minimum of 2-3 years of experience as team lead Excellent leadership and organizational skills Strong communication, problem-solving, and decision-making skills Able to handle multiple tasks and prioritize effectively Able to motivate and mentor customer service representatives Knowledge of customer service software and systems Must be willing to report onsite in Ortigas, Pasig City Must be willing to work a full-time dayshift, rotating working days (shifting from Monday to Sunday) Powered by JazzHR
Company:
Zigzag Careers
Posted:
June 20 on The Resumator
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