This listing was posted on The Resumator.
Canadian French CSR - 3 Hires Needed 100% Remote - START ASAP (70-90k PhP
Description:
Customer Service Representative - Canadian French Speaking 3 HIRES ASAPECommerceSalary: Php 70-90k monthlyResponsibilities: Act as an escalation point for complex customer inquiries and issues. Ensure timely and professional customer responses across email, chat, social media, and phone. Provide product and service information, and assist with placement of orders, refunds, or exchanges. Collaborate with the team to handle complaints and challenging customer interactions. Support team members in addressing the root causes of customer issues. Collaborate with other teams to resolve complex product or technical problems. Gather and share customer feedback to enhance service quality. Maintain professionalism in written and verbal communication. Set and enforce high standards of professionalism among team members. Oversee record-keeping of customer interactions and use of CRM systems. Assist in reporting and analysis of customer support metrics. Requirements: Canadian French speaker Minimum 3 years of customer support experience, preferably in eCommerce. Proficiency in English with strong grammar. Experience with Klaviyo CRM and Canva preferred. Ability to remain composed and professional in high-pressure situations. Track record of effectively managing customer expectations and resolving issues. Strong multitasking abilities and attention to detail. Collaborative team player with a proactive attitude. Powered by JazzHR
Company:
Activate Talent
Posted:
June 14 on The Resumator
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