This listing was posted on The Resumator.
WFM Real Time Analyst
Location:
Pasig City
Description:
Why ClearSource? ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential. ClearSource is looking for an exceptional WFM Real Time Analyst to work with our workforce professionals. If you have an exceptional eye for detail and can spot anomalies or trends in data quickly, enjoys working with data and have strong analytical skills that help you make informed decisions based on real-time data insights and want to join a company with a fantastic work culture, then this opportunity is for you! Enjoy these outstanding perks and benefits: Competitive salary Medical and dental Insurance (with free dependents) Group life insurance Paid time off (PTO) Outstanding career growth Passionate, energetic & innovative work culture Friendly, team-driven environment Skills and leadership development Work From Home What you will do as a WFM Real Time Analyst Monitors call queues and employee statuses and facilitates real-time discussions with team members located in US, Philippines, Costa Rica and India. Updates reports on schedule and sends them by deadlines throughout the day. The analyst ensures that all reports originating from the department are accurate and reliable. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and billability goals. Analyst updates real-time schedule changes and approved off-phone activities in the WFM scheduling software. Helps with the integration and implementation of new WFM technologies. Facilitate weekly meetings and conduct WFM talks for new hires. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. What ClearSource Needs from You Completed Senior high school or at least two years of college education under the old curriculum At least 1 to 3 years of Workforce Management experience using different WFM software (database system) At least1 to 3 years of Data Analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level, forecast accuracy, etc) At least 1 to 3 years of Microsoft Excel experience with Intermediate knowledge of formula definitions With strong analytical abilities Proficient in scheduling, forecasting, and workforce management planning Powered by JazzHR
Company:
Clearsource
Posted:
June 3 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.