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Customer Success Representative
Location:
Remote
Description:
Do you love interacting with others, making connections, and helping people? The Customer Success Representative will be responsible for fostering strong relationships with our clients to ensure their satisfaction and retention. This role involves understanding clients’ needs, providing excellent support, and identifying opportunities to upsell additional services. Responsibilities:Presentation: 90% of the role involves on-camera presentations, screen sharing, and building rapport with clients. You must be comfortable with these tasks and excel at engaging clients.Account Management: Maintain and manage client accounts, ensuring their needs are met and they are satisfied with our services.Retention: Focus on retaining clients by providing exceptional support and addressing any issues or concerns promptly.Communication: Strong communication skills are essential for understanding client needs and explaining our services effectively.Upselling: Identify and seize opportunities to upsell additional services to clients, contributing to the growth of our business.Personality: A great personality is a must. You should be able to connect with clients, making them feel valued and understood.The ideal candidate will have a customer-centric mindset, strong account management and retention skills, and a knack for identifying growth opportunities. If you have a passion for helping people and enjoy building relationships, we want to hear from you! Qualifications:• Very strong spoken English with little to no accent.• Experience in client-facing roles with a strong emphasis on communication and relationship management.• Professional Experience: 1 to 3 years or more in client services, account management, customer success, or a related field.• Proven track record of achieving retention and upselling targets.• Familiarity with tools such as SalesLoft, SalesForce, Tableau, ZenDesk/Jira/Confluence, Asana, and MoxiWorks is helpful but not required.• Ability to work independently and as part of a team in a fast-paced environment.• Ability to manage a portfolio of 75-100 brokerages and drive product usage.• Proactive approach to client management and problem-solving.• Strong organizational skills and attention to detail.• Tech-savvy with the ability to quickly learn and adopt new tools and technologies. The ideal candidate is located in the Philippines and is set up to work from home with a minimum internet speed of 150 Mbps. Compensation: $6,000 - $7,200 yearly About Company: We are a technical concierge company providing services such as tech support, digital marketing, appointment setting, recruiting, web development, and administrative support to our clients. With the industry growing, we strive to accommodate new demands in a changing environment.
Company:
US-Based Technical Concierge Company
Posted:
June 3 on WizeHire
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