This listing was posted on The Resumator.
Key Account Manager
Location:
Davao
Description:
The Key Account Manager (KAM) is responsible for building customer relationships and becoming a trusted advisor and “point” person for all aspects related to product roadmap, implementation, pricing, end-user support, product adoption and value realization. Individuals in this role have a keen interest in financial services technology and its applications. They have the ambition to discern specific requirements and business objectives of our customers as well as gain understanding of how our solutions create value. They embrace a growth mindset and use a customer-centric approach to deliver the promised value on an ongoing basis. We are looking for a passionate individual who thrives by having systematic engagements with customers and is proactive in his/her outreach. Key Responsibilities: Customer Value Realization You deliver customer value by identifying the key business problems customers face and solution for them by embedding the right product / feature from the product portfolio to solve for the same. You are skilled in the quantitative and qualitative assessment of the customer opportunity to justify product adoption, growth and resource commitments. You are adept at identifying and leveraging the right drivers (e.g pricing, service, customer experience etc.) to maximize customer lifetime value (CLTV) for your assigned customer portfolio. Customer Satisfaction You are ultra-focused on capturing and measuring timely customer satisfaction from both client and end-user perspective and take proactive steps to excel the overall customer experience. You are effective in customer retention using the right engagement strategy and tactics. You have the smarts to foresee and mitigate the risk of churn and are passionate about ensuring customer happiness. Product Adoption You coordinate customer and product onboarding initiatives, validate and identify customer needs, potential challenges and key success criteria. You project manage the end-to-end implementation of the & “AutoTech”products across your assigned customer portfolio. You help develop and implement product playbooks and processes to continuously improve customer engagement and success criteria. Product Growth You leverage customer feedback, business performance indicators and other relevant data points to look for opportunities to expand the “FinTech” & “AutoTech” product footprint for your customers. You enjoy promoting new features and enhancements to drive incremental value (via cross-sell and up-sell of products or features) for your customers. You become the primary liaison on commercial and contractual matters. You collaborate closely with the Product team to identify gaps and opportunities (including features, pricing etc.) to further strengthen the product portfolio while delivering customer value. Our Ideal Candidate Will Have At least 5 years of relevant experience in a similar customer-centric role such as Customer Success, Key Account Management, Customer Service Support etc. A bachelor’s degree in engineering/business/economics. MBA & Project Management Degrees will be an added advantage. Experience working with and managing global accounts for SaaS products within SMB and Enterprise markets. Previous “FinTech” / “AutoTech” experience is valued - our customers seek technical expertise in the domain and hence we expect you to have the curiosity and aptitude tol earn relevant subject matter in areas such as sales, lending, collections, payments, insurance etc. A basic understanding of emerging technologies such as AI, IoT etc. for striking meaningful conversations with customers for gauging interest and maturity. A passion for teamwork and collaboration - you’ll be working with geographically dispersed Product, Engineering and Data teams in Singapore, Indonesia, Philippines and India. A natural inclination to take charge of all client contact and account management across multiple channels (phone, email, instant messenger etc.) Exceptional verbal and written communication skills (English language proficiency mandatory, bi-lingual favorable) Sharp negotiation skills to engage with diverse set of customers and stakeholders An evangelist personality to build the “Customer Success Brand” across TVS Digital and our stakeholders. Powered by JazzHR
Company:
Glints
Posted:
May 17 on The Resumator
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