This listing was posted on The Resumator.
Technical Customer Support
Location:
Taguig City
Description:
About You Customer centric approach and dedicated to solving customer problems An active listener who understands customer pain points and takes action Love for technology and solving technical issues Prior experience in customer support highly desirable How You Will Spend Your Time Responding to our customers’ concerns across CHAT, EMAIL, and CALLS based on the SLA set or even faster! Always striving to educate our customers about the company, our product, and our products’ features. Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution. Walking your customers through tricky installation processes and troubleshooting. Looking for alternative solutions that will allow you to prioritize. Bring ideas on how to help your customers achieve the same outcome just without you. Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate, and follow the quality framework. Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts. Confidence in your decision to close customer cases, knowing that you came to a solution both yourself and the customer are excited about Why Join Us? Equity with high growth potential, and a competitive salary and bonus structure Hybrid setup (office is located in Taguig City) HMO + 2 dependents on Day 1 Have lunch with us! We provide catered lunches plus groceries for breakfast, and snacks to keep you energized for the day. At SafetyCulture the bar is stocked for Friday drinks and celebrations. And we have a lot to celebrate! We know how to throw a party. From karaoke to offsite incentives, there are plenty of opportunities to socialize. Our office is open and trendy, creating an environment of creativity and collaboration. It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions. Powered by JazzHR
Company:
Glints
Posted:
May 6 on The Resumator
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