This listing was posted on The Resumator.
Client Success Specialist
Description:
GrowthAssistant is looking for a Client Success Specialist to champion clients, making sure they are set up to succeed is key.If you want to grow your career working with a well-known brand and learn the latest tips, tricks, and hacks for growth, this is the role for you!Must-haves: 2+ years experience with client success and/or implementations or customer support is a must-have 1+ years experience with a CX or project mgt. platform is a must-have - Customer Service/tickets Strong written communication skills Strong verbal communication skills (will have coach-facing elements) Experience with Slack and G Suite (intermedia Google Sheets experience required) Customer Operations Core Tasks: Create and review customer reports every month Assist with any account needs (i.e. testing Email deliverability for new accounts, organizing documents, storing health benefit resources in our coach library, etc.) Maintain/Update accurate information on accounts in Salesforce and Notion (i.e. contract details, employee Rosters, etc.) Maintain documentation for each customer in their Customer Portal Manage client and coach communication Match new clients to coaches Coach Operations Core Tasks: Assist with coach onboarding and account setup Coach Transitions & Offboarding (i.e. assist with any necessary client transfers to new coaches, send clients a new coach when requested, etc.) Help manage coach support helpdesk tickets Run reports in Salesforce to assess coach performance (i.e contact coaches to update data) About the company: GrowthAssistant is recruiting Growth Assistants (GAs) to join growth teams in the US. GAs assist with campaign management, reporting, insights, QA & Testing, creativity, and more! Visit our website for more information. _____________________Jumpstart your application by filling out our application form and completing the video recording ahead of time! Here's the link to our video recording for you to complete: Start your video recording here! Do you already have a pre-recorded video? Include it in your portfolio, and we can review it instead! Make sure you've provided a summary about yourself, your work achievements, and why you're the next best hire! Completion of video recording helps us expedite the application process a few days earlier than expected! Powered by JazzHR
Company:
Growthassistant
Posted:
April 30 on The Resumator
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