This listing was posted on The Resumator.
Customer Experience Specialist
Location:
San Juan City
Description:
JOB SUMMARY As a Customer Experience Specialist, you will have a multifaceted role responsible for documenting and assisting in improving organizational processes and policies in the Customer Experience field. This position is integral to fostering operation excellence, regulatory CX compliance, Loyalty Program Innovation, VIP Events assistance and coordination to maintain a robust framework for decision-making and communication within the company. JOB DUTIES AND RESPONSIBILITIES 1. Process Analysis, Enhancement, Policy Development & Documentation • Collaborate with the CX Manager and various departments to analyze existing processes, identify inefficiencies and recommend improvements, develop and implement process redesigns, automation and workflow optimizations to enhance efficiency, especially in Loyalty Program Management. 2. CX Administration and Support • Performs administrative tasks for the CX Team and supports on VIP CX events such as giveaways preparation of materials, delivery and other back ends procedures.• Assist with internal and external customer feedback by providing a well-documented report related to customer excellence. 3. Documentation, Information Collection and Data Integrity • Keeps in actual record of all CX-related documentation for monthly reporting to the CX Manager. JOB QUALIFICATIONS Education : College Graduate preferably with a Degree in Business Administration, Marketing, or in Tourism / Hospitality Management Experience : Minimum of 1 - 3 years of experience in customer relations. Powered by JazzHR
Company:
Belo Medical Group
Posted:
April 30 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.