This listing was posted on The Resumator.
Customer Experience Specialist
Location:
San Juan City
Description:
JOB SUMMARY As a Customer Experience Specialist, you will have a multifaceted role responsible for documenting and assisting in improving organizational processes and policies in the Customer Experience field. This position is integral to fostering operation excellence, regulatory CX compliance, Loyalty Program Innovation, VIP Events assistance and coordination to maintain a robust framework for decision-making and communication within the company. JOB DUTIES AND RESPONSIBILITIES 1. Process Analysis, Enhancement, Policy Development & Documentation • Collaborate with the CX Manager and various departments to analyze existing processes, identify inefficiencies and recommend improvements, develop and implement process redesigns, automation and workflow optimizations to enhance efficiency, especially in Loyalty Program Management. 2. CX Administration and Support • Performs administrative tasks for the CX Team and supports on VIP CX events such as giveaways preparation of materials, delivery and other back ends procedures.• Assist with internal and external customer feedback by providing a well-documented report related to customer excellence. 3. Documentation, Information Collection and Data Integrity • Keeps in actual record of all CX-related documentation for monthly reporting to the CX Manager. JOB QUALIFICATIONS Education : College Graduate preferably with a Degree in Business Administration, Marketing, or in Tourism / Hospitality Management Experience : Minimum of 1 - 3 years of experience in customer relations. The Belo Medical Group (BMG) places utmost importance to your right to privacy. BMG shall handle with utmost care all personal and sensitive information that you may provide or those that we may collect from you upon your use of the website in accordance with our Privacy Policy . By submitting your application, scrolling this page or clicking any part of it, you hereby acknowledge that you have read and understood our Privacy Policy and expressly consent to it.Powered by JazzHR
Company:
Belo Medical Group
Posted:
April 30 on The Resumator
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