This listing was posted on Jobvertise.
Customer Relations Service Manager
Location:
Makati City
Description:
JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager. QUALIFICATIONS: Graduate of any engineering course, a licensed Mechanical Engineer is an advantage * With at least five (5) years' customer service experience as a Manager * Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning * With good customer service, negotiation, and presentation skills * High proficiency in MS Office especially in MS Excel. * DUTIES AND RESPONSIBILITIES Spearheads the implementation of re-engineering the department and continuously * monitoring compliance of each section. Measures the stage by stage development of on-going improvement by regularly visiting key * customer to acquire service performance feedback. Formulates system improvement for the Engineering support group such as the Service * Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders. Negotiates service contracts. * Establishes and develops systems and procedures on how to handle service requirements. * Monitors and evaluates cost saving measures for office supplies and maintenance. * Maintains close liaison with customer and principals.. * Assists and monitors service schedules and operations. * Acts as the Officer-In-Charge for office management in the absence of the Engineering & * Service Senior Manager.Joins and presides in the regular meetings with the Engineering Supervisors regarding * service complaints and accounts receivables. Coordinates with different departments regarding commitments, service standards and * update on equipment repairs in general. * Performs other related tasks that may be assigned from time to time. HIRING RANGE: Php 55,000 - 60,000
Posted:
April 24 on Jobvertise
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