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Relationship Manager
Location:
Mandaluyong
Description:
Salary Range: PHP 25,000 - 42,000Responsibilities: Relationship Building & Account Management: Establish and nurture relationships with clients, both new and existing. Manage meeting schedules with clients and internal team members. Employ a consultative approach, offering value-added services to meet clients’ business goals. Maintain constant communication with clients to proactively address their needs. Cultivate relationships to generate referrals from clients and other potential leads. Act as the primary liaison between clients and internal teams. Identify opportunities for upselling or cross-selling based on understanding of client needs and preferences. Facilitate contract renewals and renegotiations, ensuring ongoing client satisfaction and retention. Provide input and feedback on marketing strategies and campaigns based on client interactions. Conduct regular client satisfaction surveys and feedback sessions to ensure high-quality service provision. Project Management: Effectively manage teams and resources to meet project deadlines. Foster clear communication among stakeholders to understand clients’ needs fully. Create comprehensive project briefs for documentation. Manage late deliverables to ensure final deadlines are met. Utilize project management tools such as ClickUp and Instagantt for task management and client visibility. Collaborate with internal teams to identify opportunities for process improvement and efficiency. Sales Support: Assist in preparing cost estimates and proposals for clients. Negotiate contracts, payment terms, and prices. Create and manage contracts, cost estimates, and statements of work. Collections: Ensure timely payments from clients and create invoices for services rendered. Track payments and notify stakeholders of upcoming due dates. Pitches and Presentations: Organize and lead pitches and meetings with clients. Participate in strategy and creative ideation for clients, pitches, and projects. Industry Knowledge Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries. Stay updated on industry trends, tools, and best practices to continuously enhance service delivery. Key Performance Indicators (KPIs): Total Gross Revenue Profit and Margin % Customer Retention Number of Clients Under Management Receivables / Contract Value ratio Client testimonials Client referrals Successful project delivery Requirements: Superb interpersonal and PR skills. Analytical mindset with a focus on data-driven decision-making. Excellent communication and presentation skills. Proficiency in digital collaboration tools such as Google Drive and ClickUp. Strong organizational skills. Proactive with an entrepreneurial spirit. Passionate about delivering exceptional customer experiences. Knowledge of digital marketing, advertising, creative, and technology industries is advantageous. Proficiency in Google Suite products, especially Google Sheets. Powered by JazzHR
Company:
Skyrocket Studios
Posted:
April 18 on The Resumator
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