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Sabrina Mae Villanueva
Description:
Globe Telecom | Stores - Manila, PhilippinesOperations Manager - 2018 to 2022 Assistant Operations Manager - 2015 to 2018 Operations Specialist - 2011-2015Managed total business operations of a Globe Store channel Led a team of 60 staff members who performed multifunctional roles and delivered multiple KPI's such as Sales, Customer Service, Cashiering, QA Process, Visual Merchandising and Inventory. Managed store budgets, controlled expenses and executed cost-effective measures that improved EBITDA year on year by 10% Implemented a coaching-based workforce management strategy that increased staff attendance performance Developed projects that enhanced operational efficiencies such as customer journey, sales and aftersales processes and business expenses Tailored and executed localized programs that enabled the consistent exceeding of monthly sales targets Reduced line wait by 80% and increased Voice of the Customer Satisfaction Score from 40% to 85% Trained new hires and existing staff and conducted daily cascades, insights and information dissemination Handled store opening and closing tasks, created manpower schedules, managed foot traffic, generated data and reports, and ensured accurate inventory records and stock levels. Streamlined and improved backend administrative functions and credit verification processes that increased Postpaid and Broadband flowthrough by 75%.
Category:
Services
Posted:
April 15 on BarefootStudent
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