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Customer Success Officer

Customer Success Officer

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Location:
Makati
Description:

Job Description: &* Overall responsibility of perfect implementation of all client payroll rules&* Stay updated on changing DOLE rules and updating the software accordingly&* Runs payroll for clients.&* Develop Excel back-ups for calculation.&* Automate payroll on the HCMS for all current clients&* Handles existing and new clients data migration.&* Ensure successful On-boarding and Implementation of our Human Capital ManagementSoftware (HCMS) for all Clients&* Work with other teams internally and at clients end to ensure roadblocks are getting resolved&* Define the project plan for each implementation and ensure all timelines are met&* Interact with clients including site visits for implementation and maintain a good rapport&* Ensure timely resolution of all client concerns post implementation&* Promotes client loyalty&* Obtain understanding of client payroll rules and policies during implementation.&* Calibrate with the client on how each rule and policy is to be applied using historical payrollcalculation by the client.&* Highlight any discrepancies in historical calculation to the client.&* Confirm the client rules can be deployed in the software.&* Highlight any customization request by the client.&* Cross check automated payroll with Excel calculations.&* Provide ongoing support to client.&* Such other duties as may be designated or assigned by the Company as may be made known toyou Qualifications: &* At least 2 years experience as Customer Success Officer in a Software as a Service Companyleading at least 5 Implementation Analyst&* At least 2 years experience in software Implementation&* At least 2 years experience in calculating payroll for multiple clients.&* Knowledge of updated DOLE rules.&* Advance MS Excel Skills.&* Willing to travel for business trips to meet clients&* Strong analytical and planning skills&* Good communication and presentation skill SALARY : 25k - 35k
Posted:
April 8 on Jobvertise
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