This listing was posted on The Resumator.
Secretary
Description:
We are seeking a skilled and motivated individual to join our team as a Secretarial employee at our small IT Managed Service Provider (MSP) company. This is a fantastic opportunity for someone looking to develop their administrative and organizational skills in a dynamic and growing industry. While prior experience is beneficial, we are willing to provide training to the right candidate.Responsibilities:Opening Service Tickets: You will be responsible for efficiently opening and managing service tickets in our system, ensuring that all customer requests are accurately documented and escalated to the appropriate team members.Monitoring Backups: Every morning, you will diligently check and monitor the status of backups to ensure the integrity and security of our clients' data. Prompt action and communication will be required in case of any issues or concerns.Billing: As part of the secretarial role, you will assist with billing processes, including generating and issuing invoices, tracking payments, and maintaining accurate financial records using QuickBooks or similar software.Answering Phones: Acting as the first point of contact for our clients, you will handle incoming calls with professionalism and provide exceptional customer service. You will direct calls to the appropriate staff members and address basic inquiries as needed.Opening Remote Sessions: You will be responsible for initiating remote sessions using tools such as N-able MSP Manager or similar remote access software. This will involve setting up connections, troubleshooting basic technical issues, and facilitating efficient communication between clients and our technical team.General Administrative Tasks: You will assist with various administrative duties, including filing documents, organizing schedules, managing office supplies, and maintaining a tidy and professional workspace.Required Skills: Strong organizational and multitasking abilities. Excellent communication skills, both verbal and written. Proficiency in using N-able MSP Manager or similar MSP tools. Familiarity with QuickBooks or similar accounting software. Basic technical knowledge and the ability to troubleshoot minor issues. Attention to detail and accuracy in data entry and record keeping. A friendly and professional phone manner. Ability to work effectively both independently and as part of a team. We offer a supportive and collaborative work environment where employees are encouraged to grow and develop their skills. This is a full-time position with competitive compensation and potential for advancement within our company.If you are motivated, eager to learn, and excited to contribute to our small IT MSP company, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this rolePowered by JazzHR
Company:
Remote Va Ph
Posted:
April 2 on The Resumator
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