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VIRTUAL INSURANCE COORDINATOR (for dental office)
Description:
As a virtual dental office front person, your responsibilities involve managing various administrative tasks and providing excellent customer service to patients remotely. While some duties may differ from those of an in-person front desk coordinator, the core responsibilities remain similar. Here's an overview of what you may be responsible for as a virtual dental office front person: Remote Receptionist Duties: Serve as the first point of contact for patients contacting the dental office via phone, email, or online chat. Greet patients warmly, answer inquiries about appointments, services, and insurance coverage, and provide assistance as needed. Schedule appointments, confirm appointments, and assist with appointment rescheduling or cancellations. Patient Communication: Communicate with patients via phone, email, or messaging platforms to provide appointment reminders, follow-up instructions, and general information about dental services. Address patient concerns, questions, and inquiries promptly and professionally, providing accurate information and assistance. Appointment Management: Coordinate the dental office schedule remotely, ensuring efficient use of appointment slots and appropriate allocation of resources. Update patient records with appointment details, confirmations, and changes as needed, maintaining accuracy and completeness. Insurance Verification and Billing Support: Verify patient insurance coverage remotely, including eligibility, benefits, and coverage limitations. Assist patients with insurance-related inquiries, pre-authorizations, and claims processing remotely. Electronic Records Management: Maintain electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems. Ensure compliance with patient privacy regulations (HIPAA) and maintain confidentiality of patient information. Billing and Payments Assistance: Provide remote assistance with patient billing, payment processing, and financial inquiries. Collect copayments, deductibles, and outstanding balances electronically and follow up on unpaid invoices or insurance claims remotely. Administrative Support: Perform general administrative tasks remotely, such as file management, email correspondence, and document preparation. Assist with office supply management, inventory control, and other administrative duties as needed. Professional Communication: Maintain professionalism and empathy in all patient interactions, demonstrating excellent communication skills and a patient-centric approach. Collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care. Continuing Education and Training: Stay informed about industry regulations, insurance policies, and virtual office procedures through ongoing training and professional development opportunities. Adapt to new technologies, software tools, and virtual communication platforms to enhance efficiency and effectiveness in a remote work environment. Powered by JazzHR
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