This listing was posted on The Resumator.
Customer Service Representative and Admin | Dayshift | Onsite
Location:
Ortigas, Pasig City
Description:
ZigZag is looking for a Customer Service and Admin to join our team! About our client Our client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life.They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more. Responsibilities: Sales Enquiries – provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay) Customer Service – order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay) Admin – managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries Phone calls only constitute about the 10 -15% of daily role – but are critical to the business They are looking for someone who is/has: Smart and able to learn quickly – will need to be generalists and wear many hats Really good American accent that is very clearly understood – and can understand broad Australian accents Excellent English Skills – written and spoken Confident, outgoing, engaging personality – need to have confidence to provide specialist advice on expensive purchases Need to be able to develop a rapport/relationship with customers Good attention to detail Research ability when required to find new products or do competitor research Previous experience with Australian company is a real advantage ________________________________________________________This role is on a Work Onsite set-up . Shift Schedule: 6:30AM - 3:30PM (DST 5:30AM-2:30PM ) Powered by JazzHR
Company:
Zigzag Careers
Posted:
March 1 on The Resumator
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