This listing was posted on The Resumator.
Technical Support Agent
Description:
Job Title: Technical Support Agent Client Industry: Short-term vacation rental software house and vacation distribution company Location: Philippines (Remote) Schedule: The working time for this role will be 9:00 AM to 5:00 PM EST (night shift), but the days are flexible with 2 days off each week. The work schedule may require working on weekends. Position Overview RecruitGo is in search of a Technical Support Agent who will be working with our client based in Florida. Our client is a short-term vacation rental software house and vacation distribution company.Aside from your established skills and expertise, we are also looking for someone who has critical thinking and problem-solving skills, excellent customer service skills, time-management skills, and the ability to handle multiple support requests simultaneously. Responsibilities · Handle customer communication through the support desk, phone, and chat channels to provide information and assistance for product and service issues, requests, and inquiries.· Handle incoming requests from online ticketing, phone, and chat systems.· Track and update assigned tickets promptly.· Evaluate the user’s training needs and requirements.· Analyze technical issues and perform any troubleshooting steps, if necessary,· Record all user interactions and internal troubleshooting steps, as needed.· Use the internal communication tools effectively and keep your colleagues and managers updated on any issues or questions that arise from your daily work.· Forward and escalate support requests to higher technical support tiers and/or other departments, as appropriate.· Inform management of potential issues with clients.· Keep up with the technical knowledge of current products and tools.· Adhere to the agreed Support Schedule (Weekdays, Weekends, and/or Holidays)· Perform any other daily operations responsibility as assigned. Qualifications · Proficiency in the English language and strong communication skills are required to diagnose and resolve technical issues effectively with customers or end-users.· Critical thinking and problem-solving skills are necessary to troubleshoot technical issues and find the root cause of the problem.· Excellent customer service skills are essential. The agent must be patient, friendly, and empathetic, and must deal with difficult customers with tact and professionalism.· Must have time-management skills and the ability to set reasonable and attainable deadlines for resolution.· Must pay close attention to details, as they are required to record and document technical issues and resolutions accurately.· Must be able to handle multiple support requests simultaneously. As such, they must be able to multitask effectively and manage their workload efficiently.· Must be familiar with software applications, and operating systems such as Windows, MacOS, networking, and hardware components. Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Salary: PHP 33,000 Diverse Challenges : Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration : Join forces with a supportive team, where your insights and contributions are valued. Inclusivity : Be part of an inclusive and diverse workplace that values your contributions. Powered by JazzHR
Company:
Recruitgo
Posted:
February 27 on The Resumator
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