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Customer Service Specialist
Location:
Manila
Description:
LAdmins is looking for a customer service representative to join our team remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Roles and Responsibilities: The agent will be required to take inbound and outbound calls as needed. Each call has to be performed with a high standard of professionalism and courtesy. The agent will respond to emails sent by customers using prescribed templates and offer a resolution that is appropriate to their concerns. The agent will answer chat requests from customers with inquiries via the website. The agent is required to work during US work hours varying depending on the business need. The agent will need to use critical thinking in order to resolve each customer inquiry with utmost accuracy and attention to detail. The agent will be required to meet key performance standards on a regular basis. The agent will be needed to act as a team player in order to meet goals as an organization. Skill Requirements: At least 3 years of experience working in customer service simultaneously using mixed platforms (voice, email, and chat). Can perform multitasking abilities in a high-performing environment Typing Skills of at least 40 wpm . Proficient written and verbal communication skills, preferably with a neutral US accent Established stable employment history for the past 5 years. At least 1 yr experience in working remotely with minimal supervision System Requirements of (1) at least i5 or higher with (2) Memory: 4 gigabytes (GB) or greater (3) Storage: 64 GB or greater available disk space (4) Processor: 1 gigahertz (GHz) or faster Back-Up Equipment and Network Connectivity Powered by JazzHR
Company:
Ladmins
Posted:
February 16 on The Resumator
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