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Payroll Analyst (Hybrid)
Description:
DIRECTLY REPORTS TO: Lead Payroll Analyst MAIN AREA OF RESPONSIBILITY: The primary responsibility of the Payroll Analyst is to provide high-quality technical support for Sprout's software. This person will also work on other programming and documentation projects as required. Payroll Analyst delivers effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. TASKS: Taking ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary. Includes debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Engineers are responsible for providing resolutions to issues within the parameter of contractual Service Level Agreements (SLAs) Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Responsible for providing technical support to clients Provide engineering expertise to troubleshoot, modify and engineers software solutions and configuration to ensure the product performs within optimal design specification Investigates, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operatibility of the software. Highlights risk and helps in mitigating the risk from technical aspects. Analyzes production issues from business and the application perspective and outlines corrective actions Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues Communicates with the Customer Support to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied Perform other duties as assigned by the company QUALIFICATIONS | COMPETENCIES: Graduate of Bachelor of Science of Human Resources Management, Accounting or relevant field With at least two (2) years of work experience in Philippine Payroll Excellent analytical skills Deep knowledge of payroll and tax regulations Intermediate to Advanced MS Excel user Good English communication skills (verbal and written) Powered by JazzHR
Company:
Sprout Solutions
Posted:
February 13 on The Resumator
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